Return Policy

Return FAQ’s

What is your return policy?

We hope you love what you ordered, but in case you don’t, you can return your purchase for any reason.

How long do I have to make a return?

All items must be returned according to the instructions below within 30 days.

What are my refund options?

Purchases that are returned according to this policy will receive an exchange.

When will I receive my refund?

Returns will be processed within 1-2 weeks of the date we receive your returned item.

Return Shipping Instructions

We’re happy to offer pre-paid return labels for quick, convenient return service.

Return Instructions

Please contact us at rodrigo.sanhueza@gardenhouse.cl to initiate a return.
Include your proof of purchase or order number, as well as the reason for your return request.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges
If you wish to exchange an item for the same item, send us an email at rodrigo.sanhueza@gardenhouse.cl to request an exchange. However, we cannot guarantee that an exchange item will be available.

Shipping
To return your product, mail your product to:
8300 NW 53RD, Street, STE 350 Miami, Florida 33166

Please do not send your purchase back to the manufacturer.

Please enclose the following information:
Your name and billing address
Your order confirmation number, if available
The original purchase price and approximate date of the purchase

If you are shipping an item over $75, please consider using a trackable shipping service or
purchasing shipping insurance. We don’t guarantee that we will receive your returned item.